It's not possible to cancel a plan once activated but you can opt out of auto renewal of the plan by downgrading to the free plan on the plans page. Do note that downgrading to the free plan post expiry would render your designs inaccessible in BuilderX.
Can I cancel my plan?
Comments
1 comment
We have been invoiced around 80 USD on April 3rd, and most of our account are deactivated.
We subscribed for 2 accounts not 3 nor 4 and our invoice should be 40 dollars.
I find it dishonest, that I receive notice from my bank on the withdrawal and not even an e-mail by SAHUSOFT.
I find it also very disturbing that you allow yourself to withdraw an amount we did not agree on.
I hereby cancel our plan, until your company behaves in a way less scary.
Please sign in to leave a comment.